CUPS FAQ


How does CUPS work?

How do I get started with CUPS?

All you have to do is download the app and sign in. You’ll see a list/map of all of our locations around you, and can explore. When you’re ready, head to one of those locations, and use our payment plan to buy your coffee right in the app, with a 15% discount on all beverages listed on the in-app menu. You can buy food and tip the barista, too!


How do I pay for CUPS?

Once you have added a card to your account, you will be able to see the prices of all menu items at our locations, and can purchase them as you see fit. We accept all major credit cards, plus Android Pay and Apple Pay.


Okay! I’m ready to buy my first coffee with CUPS! How and where do I use it?

Great! We’re excited! Just find the perfect coffee shop for you on the CUPS map - any CUPS location. Go to the coffee shop and pull up their page on CUPS app. Select the drink you want, drink size, and whether or not you want soy/almond milk (special milk), and add a snack from the EATS menu if you’re hungry. Click “Checkout,” select your tip, and show your phone to the barista. That’s it!


Do I need an internet connection to use CUPS?

Yes. The app will not work unless you have either a WiFi or Cellular connection. Most of our shops have free WiFi for customers, so if you’re having problems connecting to your cell service, you can always ask to connect to their network.


What is CUPS Scout?

We’re so glad you asked! CUPS Scout is your concierge coffee service that can provide answers to all your coffee-related needs. We are available during business hours for you to message us about, well, anything! Go ahead, try it out! Ask us any question you want.


All about my CUPS account

Is there anything I can’t purchase using CUPS?

At this time, extra shots (outside of the double size of espresso) and fancy syrups are not included. Some seasonal and fancier versions of drinks may not be included, but if you see an item that has not been updated in the CUPS menu, please contact us. If possible, we’ll add it.

We are working hard to allow you to get all variations of everything!


Can I see my past CUPS history somewhere?

Yes! You can see all your CUPS caffeine consumption under “History,” from the app’s menu in the top left of the screen.


Do I get a discount for using CUPS?

Yep! You get 15% off of the menu price for any beverage that you buy through CUPS, after taxes.


I just tried to use CUPS and the price was higher than the price on the menu. What’s up with that?

The prices listed in the app’s menu for each coffee shop include tax. If the price is slightly higher than the one on the menu, the shop you’re in most likely doesn’t include taxes in their prices. When you go to the checkout screen, you’ll see the price with your 15% discount reflected.

However, this app is run by humans who occasionally make mistakes when doing data entry. If you see a price that seems off, don’t hesitate to reach out to our customer support team, who will be happy to investigate further.


How do I change the credit card on my account?

Click on the app’s menu on the top left of your screen and click to view your account. On this page you can remove your old credit card in order to add a new one.


Can I tip using CUPS, and how does tipping work?

On the same screen where you select the size and type of coffee you would like, you can select a tip using the circular “Tip” button just above the “Checkout” button.

Coffee shops may opt out of allowing in-app tipping. In this case, the tip button will not appear on the checkout page.


Can I buy food using CUPS?

Yes! When you’re finding a coffee shop, look for the cookie emoji next to the name - this means that you can buy food there with CUPS. On the same screen where you select the size and type of coffee you would like, you can select a tip using the circular “Eats” button just above the “Checkout” button. This will display a menu of food options, which is updated frequently, as most cafes’ food menus change seasonally.


I recently added or updated my payment method, and now I see a small charge from CUPS on my card. Why did you charge me?

This is called an authorization hold, and will not actually be charged to your card. An authorization hold is a way for a company to verify that your payment method is legit, and they are used by many companies to help prevent fraud.

This amount will be voided after a few business days, depending on your bank’s policy. If you have any further questions on this feel free to contact your bank or hit up our Customer Service team.


I just received a charge from CUPS, but I didn’t use the app today. What’s up with that?

There’s typically a delay from when you make a purchase to when we actually charge it, and sometimes we will charge several transactions in aggregate. Generally speaking, any purchase you make with CUPS will be put through within 5-7 days.


I’m super excited, I bought a brand new phone but now CUPS isn’t letting me into my account. What do I do?

No problem! Contact us and we’ll take care of it right away so that you’re not left without any caffeine for the day!


General Questions

Can I buy CUPS for a friend?

YES! Here or head over to the gift option from the app’s menu, pick the CUPS gift you want and we’ll put together an awesome, personalized message to notify your friend about your thoughtful gift. Trust us: it’ll be simple for you and special for your friend :)


How do I know which cafes near me are CUPS partners?

Our interactive map shows all of our coffee shop locations. Wherever you are in your city, all you have to do is open the app and you’ll be able to see where you can get great coffee with CUPS.

If you have the “All Shops” toggle selected at the bottom of the screen, all shops marked with a filled-in blue marker are our partners where you can pay with the app.


Do I have to stick with only one CUPS coffee shop?

No way! That’s the fun of CUPS. You have the option of trying a new cafe every day, drinking all of your CUPS at one location, or anything in between. It’s up to you!


What if I don’t want you to know where I am and my GPS is turned off?

No problem! If your GPS is off, the coffee shop list and the list of your favorite (starred) locations will appear in alphabetical order. It might be less fun, but we understand and respect your privacy! If you ever want the locations to appear in order of distance, just turn your GPS option on!


Why are you not in my neighborhood/city?

We are constantly adding new areas to the CUPS network! If there’s a neighborhood or city you’d like to see on the CUPS app, let us know! If there is a specific coffee shop you would like to see become part of the CUPS network, you can go to “Suggest A Coffee Shop” from the app’s menu and submit it to us that way.

We’re always thinking about where we can expand to next. We love customer suggestions and will be sure to pursue any leads you give us.


Oh no! The app keeps crashing! What do I do?

Sorry you’re having technical issues with the app! Send us an email with the details to let us know, and try closing and re-opening the app. Make sure you have internet connection and if it still doesn’t work, reinstalling the app usually does wonders :)


I own a coffee shop and I want to join the CUPS family.

Great! You can get in contact with us via the “Suggest A Coffee Shop” option from the menu on the left side of the screen. We are always looking for new coffee shops to expand to, and would love to hear from you!


If I’m traveling, can I use CUPS outside of my city?

Yes! You can see the full list of our current cities here, and your account will be accepted at our participating coffee shops in any of them. We're working hard to get CUPS in as many places as possible, so stay tuned as our expansion continues.


I own a business. Do you offer package deals that I can use to get CUPS for my employees?

Yes we do! Shoot an email to team@cupsapp.com, and we can give you some more information.


Can’t find my question here...

No worries! Contact us anytime and ask whatever you want. We’ll do our best to answer your questions quickly and thoroughly.